Please respond to each question based on your experience.

If a question does not apply to you, please move on to the next. Thank you.

Fields marked with an asterisk (*) are required.

*First Name:
*Last Name:
*E-mail:
*Were you the one who brought the unit to this dealership for servicing?:	Yes No Driver Relative Others

	Excellent	V. Good	Good	Fair	Poor
Your impression of Dealer Facilities
Convenience of Business Hours?
Convenience of Parking Area (ample space)?
Ease of finding the service reception area?
Comfort at the waiting area?
Cleanliness of the Service facilities?
Reception: When you visited Toyota Otis, Inc., what was your impression regarding:
Ease of making appointments for vehicle service/repairs?
Promptness in accommodating upon arrival at the reception?
Careful listening to your service needs?
Clear diagnosis and explanation of service to be done?
Courtesy and friendliness shown by Service Personnel?
Appearance of Service Personnel?
Repair
Getting the service done correctly the first time?
Service personnel's attitude towards "warranty repairs"?
Delivery
Delivery of vehicle as promised?
Clear explanation of repair performed?
Quality of work performed?
Promptness/smoothness of vehicle delivery?
Cleanliness of the car after service?
Clear explanation of cost (labor and parts)?
Dealership contact after service
Did a dealer representative follow-up/update you on the service performed?	Please Select One Yes, in person Yes, by phone Yes, in writing No contact