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TOYOTA OTIS INC.,
1770 Paz M. Guazon St.
Paco, Manila 1007 Philippines
Landline: (02) 564-1811 to 20
Fax: (02) 564-0436
(02) 338-5933
Questions? Comments? Contact us


New Vehicle Delivery Survey

Thank you for filling out this survey form. We will be happy to know your feedback on your new Toyota vehicle and our service to you.

Fields marked with an asterisk (*) are required.

*First Name:
Middle Name:
*Last Name:
*E-mail:
Home Phone:
Mobile Phone:
Birthday (MM/DD/YYYY):
Unit Model:
Plate Number/CS Number:

  Excellent
100%
V. Good
80%
Good
50%
Fair
20%
Poor
0%
1. YOUR PURCHASE EXPERIENCE
a. *Courtesy & Attentiveness
b. *Knowledge of product
c. *Fulfillment of Commitments made during the sales
d. *Overall handling of sale
e. Knowledge of Financing/Insurance Schemes (if applicable)
2. YOUR IMPRESSION OF DEALER FACILITIES:
a. *Convenience of Business Hours
b. *Convenience of Parking Area
c. *Appearance of Showroom
d. *Comfortability of Showroom
3. YOUR DELIVERY EXPERIENCE:
a. *Was the Vehicle Service maintenance explained to you
b. *Was the Vehicle Warranty explained to you
c. *Were you given information about Service & Parts Dept. (Hrs of Service, breaktime)
d. *Were the vehicle features and controls explained to you
e. *Were you introduced or given names of persons to Contact for your
after-sales service requirements (Sales,Parts,Service & CRO Officers)
f. *Was your Vehicle ready at the appointed pick-up/delivery time
g. *Was the interior of your new Toyota clean at delivery
4. FOLLOW-UP CONTACT:
a. *Did a dealership representative perform a follow-up by contacting you after regarding your overall sales experience Yes No